HELP
Help
The six things people ask most. If yours is not here, write to us.
KULT WhatsApp code not arriving
- Check the number. It starts with +62, without the leading 0.
- Open WhatsApp on the phone that uses that number. The code is 6 digits and comes by WhatsApp.
- Wait for the 60-second countdown on screen. Then Send again becomes active.
- Tap Send again once only, not repeatedly.
- Still nothing? Write to us below, with the WhatsApp number you used.
My Koin have not arrived
- Check History first. Koin that have arrived are always recorded there.
- Keep your receipt until the Koin show up.
- Do not claim twice. A second claim adds no Koin.
Forgot PIN
- Open Sign in, tap Forgot PIN.
- We send a code to your WhatsApp to confirm the number is yours.
- Then you set a new PIN. Your balance and history do not change.
Changing your WhatsApp number
- Contact us with your old number and new number.
- Do not sign up again with the new number. Your balance and tier stay with the old number, and a new account starts from zero.
Koin expiry
- Koin are valid for 12 months from the day you receive them.
- The oldest are used first, so your older Koin never sit idle.
- Your nearest expiry date always shows in your balance.
Personal data
- You can ask for access, correction or deletion of your personal data.
- Send the request to kult@kultura.co.id, in line with the Privacy Policy.
Still need help?
Write to kult@kultura.co.id. Include the WhatsApp number you registered with.
Answered during store hours.
Never send your PIN or a code.